Returns & Cancellations
- By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept a return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
- If the wine was damaged or flawed you will receive a full refund, including any shipping and handling charges you paid. Please send an email to info@theprincessandthebear.com if you received damaged, corked or flawed wine.
- Wine club and eCommerce pick-up orders will be held for 6 months. After 6 months, orders will be returned and the customer will receive a store credit equal to the invoice, minus a $10 restocking fee. Customers will be contacted via email prior to processing the return. Should the customer request the order be shipped, it will be at the customer's expense.
- Any wine club cancellation that occurs after invoice processing, but before shipment, will be credited to the customer in the form of a store credit equal to the amount of the invoice, minus a $10 restocking fee.
- Any returned shipment will be credited to the customer in the form of a store credit equal to the invoice, minus shipping fees and a $10 restocking fee.
- Any wine club cancellation that occurs before completing the minimum agreement of two wine club allocations will result in an early termination fee equal to the amount of club benefits received prior to cancellation. This includes: Complimentary tastings, discounts on bottles, glasses, events, merchandise, and shipping fees.
- Contact us at info@theprincessandthebear.com for return instructions or to discuss any questions you have about our policy.